Medical disclaimer

Qureo is a digital health platform that helps people understand health concerns, navigate to appropriate care, and manage their healthcare journey. Qureo provides:

• AI-supported health guidance to help people understand symptoms and identify appropriate next steps
• Access to participating licensed healthcare professionals for consultation
• Connection to participating pharmacy, laboratory, and other health services where available
• Health information and education content for general informational purposes
• Tools to help people organise and manage their health information

Qureo is a navigation and access tool, not a clinical service. It is designed to make the path to appropriate care clearer, not to replace that care.

Qureo is not a medical service and should not be treated as one. Specifically, Qureo:

• Does not diagnose medical conditions
• Does not prescribe medicines or recommend specific treatments
• Does not provide personalised clinical advice
• Does not replace a consultation with a qualified healthcare professional
• Does not function as an emergency service
• Does not guarantee the availability of any specific service, medicine, or professional

Nothing on the Qureo platform, including responses from Qureo AI, is medical advice. Any information provided is for general guidance only and does not account for your individual medical history, current medications, or specific circumstances.

Qureo AI is an artificial intelligence system designed to help people understand health information and navigate to appropriate care. It has important limitations that you should be aware of:

• Qureo AI may produce incomplete, inaccurate, or outdated responses
• It cannot examine you physically or access real-time medical information
• It does not have access to your full medical history unless you choose to share it
• It may not recognise all urgent or serious conditions from a description alone
• Its guidance reflects general health information, not individual clinical assessment

Always exercise your own judgement when using AI-generated health guidance. When in doubt, speak with a qualified healthcare professional.

Qureo AI is built to support, never replace, the judgement of qualified healthcare professionals. Clinical decisions, assessments, diagnoses, prescriptions, and treatment plans remain the exclusive responsibility of licensed healthcare professionals.

Where Qureo facilitates access to healthcare professionals, those professionals are independent licensed practitioners operating under their own professional standards, clinical responsibilities, and applicable regulations.

Qureo does not direct, supervise, or control the clinical decisions of healthcare professionals using the platform. All clinical assessments, diagnoses, and treatment recommendations made during a consultation are the responsibility of the individual healthcare professional conducting that consultation.

Qureo's role is to provide tools that help connect people to qualified professionals and to make information available before and after consultations. Qureo does not provide clinical oversight of healthcare professionals on the platform.

Qureo is not an emergency service. While Qureo may provide information about emergency pathways and help identify urgent situations, it cannot dispatch emergency responders, alert medical services on your behalf, or guarantee a response within any timeframe.

Emergency response is delivered by the appropriate local emergency and healthcare services in your area. Qureo can help you identify which services to contact, but the contact and response itself is entirely outside Qureo's control.

Health information provided through Qureo, including articles, education content, and AI-generated responses, is prepared with care but is meant for general informational purposes only.

• Information may not reflect the most current medical research or clinical guidelines
• Information may not be applicable to your specific health situation, location, or circumstances
• Medical knowledge keeps evolving, so guidance that was accurate when written may change
• Information about medicine availability, laboratory services, and pricing may vary by location and may change without notice

Qureo makes reasonable efforts to ensure the accuracy of health information on the platform but does not warrant that all information is complete, current, or error-free. You should always verify important health information with a qualified healthcare professional.

By using Qureo, you acknowledge and accept that:

• You are responsible for decisions you make based on information or guidance received through Qureo
• You will consult a qualified healthcare professional before making significant health decisions
• You will not delay seeking professional medical care because of information or reassurance received through Qureo
• You will inform your healthcare professional of any health information or guidance you have received through Qureo that may be relevant to your care
• You will contact emergency services directly in the event of a medical emergency

Qureo is currently available in Liberia and may expand to additional markets over time. The services, healthcare professionals, medicines, and laboratory tests available through Qureo vary by location and are subject to local regulations, provider availability, and network coverage.

Healthcare regulations, professional standards, and patient rights vary across jurisdictions. Qureo operates in accordance with applicable laws and regulations in each market where it operates. Information about specific regulatory requirements in your location is available from the relevant health authorities.

Qureo does not guarantee that any particular service, medicine, or healthcare professional will be available in your location at any given time.

If you have a concern about health information provided through Qureo, the conduct of a healthcare professional on the platform, or any other matter related to your safety or experience, please contact us.

If you believe information on Qureo is medically inaccurate or potentially harmful, please report it so we can review and address it promptly.