Email support
hello@qureohealth.comFor general questions, account help, feedback, and non-urgent enquiries.
Response within 48 hours
Support
How can we help?
Find answers to common questions, reach the right support channel, or report a concern. We are here to help you get the most from Qureo.
All systems operational
General enquiriesWithin 48 hoursBusiness days
Safety concernsWithin 24 hoursAll days
Urgent medicalCall emergency servicesDo not contact Qureo
Contact channels
Reach the right team
Different questions need different teams. Pick the channel that matches your concern so we can respond quickly.
Safety and medical concerns
safety@qureohealth.comFor concerns about health information accuracy, platform safety, or provider conduct.
Response within 24 hours
Privacy and data
privacy@qureohealth.comTo exercise your data rights or report a data concern.
Response within 30 days
Partnerships
partners@qureohealth.comFor organisations interested in working with Qureo.
Response within 48 hours
Provider enquiries
providers@qureohealth.comFor healthcare professionals interested in joining the Qureo network.
Response within 48 hours
Press and media
press@qureohealth.comFor journalists and media organisations.
Response within 48 hours
Medical emergencies: do not contact Qureo
If you believe you or someone else is experiencing a medical emergency, call your local emergency number immediately or go to the nearest suitable health facility. Qureo is not an emergency service and cannot dispatch help.
Common topics
Quick answers
Browse the topics we are asked about most. Select one to learn more.
Helpful pages
Read more
Legal, safety, and product guidance in plain language.
Support hours
When we are available
Our team monitors safety and privacy concerns outside standard business hours.
General support
Monday to Friday
8:00 AM to 6:00 PM WAT
Safety concerns
7 days a week
Monitored daily including weekends
Response times
48 hrs general
24 hrs safety · 30 days data rights